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Hi! Thanks for shopping at Osborns.  Below are some common questions I get, but if you have additional questions - please reach out! I would Love to help you further! Please email us at: osbornesprinthouse@gmail.com

 

Current Processing time: Our current processing time is 7-9 business days.  Please note, this does not include weekends or holidays. 

 

Why is your processing time so long?  Each piece is made to order.  Our items (whether personalized or not) are not sitting on the shelf stocked.  I personally handle all orders, stages, prints/embroiders/presses each item on my own! This allows me to offer so much variety in sizes, colors, and designs.  

 

Will you let me know when my order is complete? Yes! After you place your order, you will receive a confirmation email.  A few days after that you will receive another email letting you know I am working on your order.  You will receive another email once your order is packed up and ready to ship! You will receive a tracking number in this email so you can track your package all the way to your door!

 

Can I cancel my order? Because I purchase the garment as soon as the order is placed, I cannot offer cancellations on orders. If something is wrong with your order, please contact me as soon as you can! I'll do our best to make your order right.

 

Can I change the address on my order? Please contact me ASAP if you realized you entered the wrong address.  Please provide the correct address when reaching out.  I will try my best to get this changed for you. 

 

Can I make a change to my order? There will be no changes made to your order once it is submitted. But, we're all human! If you made a mistake, email me within 24 hours of your purchase & I will try to assist you as best I can. The quicker you reach out, the better the chances I can assist. 

 

Can I pay for rush shipping/orders? Yes! As of 12/1/2024 I will be charging a flat $10.00 rush order fee!

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Can I return my item if I don’t like how it fits? Because all of my items are made to order and custom, there are no returns or exchanges on items. I cannot accept an exchange and/or return if you ordered the wrong size, have a timeline that conflicts with our processing time, or you don't like the color thread you chose. I will try our best to offer you a discount code to order something you love though!

 

My order has a mistake, what do I do? If there is a mistake on my end, I will be glad to fix it for you! If I have made a mistake, please contact me ASAP via the Customer Service email with a picture of your issue. Your item will only be remade if you have contacted us within 5 days of receiving your item. Please note that I cannot offer remakes on items that have experienced normal wear and tear or have not been properly washed.

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